Hospice and Home Care FAQs

What makes the Gardens of Western Reserve Hospice special?


We call it the “Garden Advantage.” Our interdisciplinary team is our number-one asset! The Garden team has the best highly trained, genuine, compassionate, and hard-working staff members. They understand that each patient is unique and we work tirelessly to personalize the care of every patient that they richly deserve each day. We’ve been very successful helping families navigate through end-of-life of their loved one, while bringing peace, comfort and dignity. We strive to meet the physical, emotional, and spiritual needs of patients and families who are facing life-limiting illness. We focus on quality of living while accepting the reality of death as a part of life. We provide comfort and companionship to both the patient and family as our focus of care. Services are provided by a team of professionals and volunteers who are physician-directed and nurse-coordinated.


When is the right time?

The Gardens of Western Reserve hospice team will help the patient and family prepare for what’s to come, offering education and support to make the unknown more knowable.

  • Prognosis of six months or less
  • Weight loss
  • Increased or recent falls
  • Recurrent infections
  • Recurrent hospitalizations
  • Frequent ER visits
  • Change in mental status
  • Increased weakness and fatigue

How much does it cost?

In most cases, Medicare A, Medicaid, Private Insurance/HMOs will cover the entire cost of hospice services. This includes all members of the hospice team, medications and durable medical equipment required for the comfort of the patient, and the relief of pain. People will be granted hospice services regardless of their ability to pay.


What areas does the Gardens of Western Reserve Hospice and Home Care care for?

Gardens of Western Reserve Hospice and Home Care cares for patients and their families in the following counties:

  • Cuyahoga
  • Geauga
  • Medina
  • Portage
  • Stark
  • Summit

Is my loved one eligible?

A person is eligible for hospice care when he or she has a terminal condition with a limited life expectancy. The primary care physician, patient, and family must be in agreement with the hospice philosophy of palliative care.


What accreditation does the Gardens of Western Reserve Hospice have?

We are committed both to quality care and professional ethics. Additionally, we are committed to abide by all applicable federal and state laws, regulations, and professional codes.


What kind of home care services do you provide?


Gardens of Western Reserve Home Care provides multiple services that are personalized for the need of you or your loved one. Here’s a small list of homecare services:

  • Companionship Care
  • Physical Assistance
  • Bathing/Personal Hygiene
  • Dressing/Feeding Assistance
  • Range of Motion Exercise
  • Encourage Good Nutrition
  • Fall Prevention
  • Bed/Immobility Care
  • Hospice Support Care
  • Transferring Assistance
  • Organize Household
  • Housekeeping
  • Laundry and Ironing
  • Schedule and Accompany to Appointments
  • Memory Care Services
  • Garbage Removal

How long have you been in business?

The management of the Gardens of Western Reserve Hospice and Home Care has over 60 years of experience combined in providing adult residential care services. We are privately and locally owned. It is not a publicly traded company. The owners are actively involved in the day-to -day operations and we are our client’s strongest advocates.


Where do you provide services?

We provide services in your home, nursing homes, assisted living facility, or hospitals. We can go anywhere you are!


Are your caregivers insured and bonded?

Yes. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with liability and worker’s compensation insurance.


Will I have a choice who comes to my home?

Yes. We encourage your involvement in the decision-making process. With our screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. We always try to accommodate any requests you may have for a change in caregivers.


Will my family member have routine care from the same caregivers?

Our goal is to establish a long-term caregiving relationship with you and your loved one. We understand that a strong relationship and trust with a caregiver is vital to a successful home care experience.


Can you help with medications?

Yes. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.


Can I change or discontinue the services my loved one receives?

Yes. You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change so we’re as flexible as possible with your loved one’s care. You are never bound to any contract; we can change services with a phone call!


What are the costs of your home care services?

Our home care services are typically billed on an hourly basis with a four-hour minimum. We invoice once a month. Most Long Term Care Policies cover our services!


Are home care hours covered by insurance or Medicare?

No. Long Term Care Insurance usually covers home care services.


Do I pay the caregiver directly?

No. We invoice once a month.


Gardens of Western Reserve Hospice and Home Care sounds like a good choice. What’s the next step?

Give us a call. We’d love to meet with you to see how we can make staying home as long as possible the best situation for you or your loved one. After we meet, we can put together a custom care plan and match your needs with the right caregiver. Usually, care can begin within a matter of hours.